Privacy policy

Privacy Policy

This privacy policy explains how The World Keys SAS (“we”, “us”, or “our”) collects, uses, shares, and protects the personal and professional information of our customers and our restaurant partners (“you” or “your”) when you use our website, mobile application, or any other services we provide (collectively, the “Services”). It also explains what control you have over your information and how you can exercise your rights under the applicable data protection laws, such as the General Data Protection Regulation (GDPR).

What Information We Collect

We collect different types of information from or about you, depending on how you interact with our Services. This may include:

• Information you provide to us when you create an account with us, such as your name, email address, phone number, location, cuisine, and availability.
• Information you provide to us when you make or accept a reservation through our Services, such as your date and time of reservation, number of guests, deposit amount, and payment details.
• Information you provide to us when you contact us or request support, such as your feedback, complaints, or inquiries.
• Information we automatically collect from your device or browser when you use our Services, such as your IP address, device type, operating system, browser type, language preferences, and cookies.
• Information we obtain from third parties, such as social media platforms, analytics providers, or advertising networks, with your consent or as permitted by law.

Why and How We Use Your Information

We use your information for various purposes, depending on the type of information and the legal basis for processing. These purposes may include:

• To provide you with the Services and fulfill your requests, such as making or accepting reservations, processing payments, sending notifications, and providing customer support. The legal basis for this processing is the performance of a contract with you or the implementation of pre-contractual measures at your request.
• To improve and personalize the Services and offer you relevant features and content, such as recommending restaurants or customers that match your preferences, optimizing the user experience, and providing feedback. The legal basis for this processing is our legitimate interest in enhancing the quality and value of our Services for you and other users.
• To communicate with you and inform you about the Services and our policies, such as sending you updates, newsletters, surveys, or marketing messages. The legal basis for this processing is your consent, which you can withdraw at any time, or our legitimate interest in keeping you informed and engaged with our Services.

To protect the security and integrity of the Services and our users, such as preventing fraud, abuse, or unauthorized access, enforcing our terms and conditions, and complying with our legal obligations. The legal basis for this processing is our legitimate interest in safeguarding our Services and our users, or the compliance with a legal obligation to which we are subject.

Who We Share Your Information With

We may share your information with third parties in certain circumstances, such as:

• With our restaurant partners or customers, when you make or accept a reservation through our Services, to facilitate the reservation and the service. We only share the information that is necessary for the reservation, such as your name, phone number, date and time of reservation, and number of guests.
• With our service providers, who perform functions on our behalf, such as hosting, payment processing, analytics, marketing, or customer support. We only share the information that is necessary for them to provide their services, and we require them to protect your information and comply with the applicable data protection laws.
• With our affiliates, who are companies that are part of the same group as us, for the purposes described in this privacy policy. We only share the information that is necessary for them to provide their services, and we require them to protect your information and comply with the applicable data protection laws.
• With law enforcement, regulators, or other authorities, when we are required or permitted by law to do so, such as to comply with a subpoena, court order, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

How We Store and Protect Your Information

We store your information on secure servers that are located in the European Union or in countries that are deemed to provide an adequate level of protection by the European Commission. We use appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. These measures may include encryption, pseudonymization, firewalls, access controls, and training. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

We retain your information for as long as necessary to provide you with the Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type of information and the purpose of processing. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy.

How You Can Control Your Information

You have certain rights and choices regarding your information, such as:

•  You can access, update, or delete your account information at any time by logging into your account or contacting us.
• You can opt out of receiving marketing communications from us by following the instructions in the messages or by contacting us. 
• You can manage your cookie preferences by adjusting your browser settings or by using the tools available on our website or app.
• You can request a copy of your information, or the transfer of your information to another service provider, by contacting us.
• You can object to or restrict the processing of your information, or withdraw your consent, where applicable, by contacting us.
• You can lodge a complaint with a supervisory authority, if you are not satisfied with how we handle your information, by contacting us or the authority.

To exercise any of these rights or choices, or if you have any questions or concerns about this privacy policy or our data protection practices, please contact us by email at support@theworldkeys.com, or by mail at The World Keys SAS, 66, av des Champs-Élysées, 75008 Paris, France. We will respond to your request within a reasonable time and in accordance with the applicable law.

Confidentiality Obligation of Our Employees

The employee acknowledges and agrees that, during the performance of his or her duties within the company, he or she will have access to or become acquainted with confidential information pertaining to the company, its customers, its partners, its suppliers, or any other natural or legal person with whom the company has business relations. Such confidential information may include, but is not limited to, personal and professional data, financial data, technical data, commercial data, strategic data, trade secrets, patents, trademarks, software, databases, documents, studies, reports, projects, offers, contracts, or any other element that may give the company a competitive edge.

The employee undertakes and covenants not to disclose, reveal, divulge, or communicate, directly or indirectly, to any person or entity, in any manner, any or part of the confidential information that he or she will learn or obtain, without the prior written consent of the company’s President. The employee also undertakes and covenants not to use, exploit, or benefit from the confidential information for personal purposes or for the advantage of a third party, whether a competitor of the company or not.
The employee undertakes and covenants to comply with this confidentiality obligation during the term of his or her employment contract and after its termination, for any reason, for a period of two years.
In the event of a breach or violation of this confidentiality obligation, the employee may be subject to disciplinary measures, up to and including termination for cause, without prejudice to any civil or criminal remedies that the company may seek against him or her to recover the damages suffered.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, or for any other legitimate reason, such as complying with legal obligations, resolving disputes, or enforcing our agreements. We determine the appropriate retention period based on the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements. We will delete or anonymize your data when it is no longer needed, or upon your request, unless we have to keep it for legal reasons.

Security Measures

We take appropriate technical and organizational measures to protect your personal data from loss, theft, or unauthorized access, use, or disclosure. These measures include encryption, firewalls, access control, and staff training. We regularly review and update our security practices to ensure the safety and confidentiality of your data. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. If you have any questions about our security measures, please contact us.

Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA), where the data protection laws may differ from those in your country. We only transfer your data to countries that have been deemed to provide an adequate level of protection by the European Commission, or to entities that have agreed to abide by the standard contractual clauses approved by the European Commission.

You can find more information about these safeguards on the European Commission website. By using our Services, you consent to the transfer of your data to these countries or entities. Data Protection Officer and Data Controller.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with the GDPR and other data protection laws. You can contact our DPO at dpo@theworldkeys.com for any questions or requests regarding your data. The data controller, who determines the purposes and means of the processing of your data, is The World Keys SAS, a company registered in France under the number 901268326, with its registered office at 66, avenue des Champs-Élysées, 75008, Paris France.

Third-Party Disclaimer

The World Keys and theworlkeys.com may use third-party companies and freelancers to provide certain services or products on our behalf, such as hosting, payment processing, marketing, or customer support. These third parties may have access to your personal data or other information that you provide or that we collect through our website or app.

We are not responsible for the actions, errors, omissions, or negligence of these third parties, nor for any damages or losses that may result from their use or misuse of your data or information.

We do not endorse, guarantee, or warrant the quality, accuracy, reliability, or suitability of any products or services offered by these third parties.
We encourage you to review the privacy policies and terms and conditions of these third parties before using their services or products, or providing them with any data or information.

Legal Disclaimer

The World Keys SAS and theworldkeys.com (hereinafter referred to as “we”, “us”, “our”, or “the company”) provide online reservation services for restaurants and customers (hereinafter referred to as “the services”). By using our website, mobile application, or any other platform we provide (hereinafter referred to as “the website”), you (hereinafter referred to as “you”, “your”, or “the user”) agree to be bound by this legal disclaimer and our terms and conditions, privacy policy, and cookie policy.

We make every effort to ensure that the information and content on our website is accurate, complete, and up-to-date. However, we do not guarantee, represent, or warrant the quality, reliability, suitability, or availability of the information and content on our website, or the services provided by us or by any third party we work with, such as hosting providers, payment processors, marketing agencies, or customer support agents. We are not responsible for any errors, omissions, inaccuracies, interruptions, delays, or failures that may occur on our website or in the provision of our services, whether caused by us, by any third party, or by any other factor beyond our reasonable control.

We are not liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages or losses that may arise from your use of or inability to use our website or our services, or from any action or decision taken by you as a result of using our website or our services, including but not limited to loss of profits, loss of data, loss of goodwill, loss of reputation, or loss of business opportunities. This limitation of liability applies to the fullest extent permitted by law, regardless of the legal theory or the basis of the claim, and even if we have been advised of the possibility of such damages or losses.

We are not liable for any damages or losses that may result from any unauthorized access, use, alteration, or destruction of our website, our services, or your data, by any third party, such as hackers, cybercriminals, or other malicious actors. We take reasonable measures to protect the security and integrity of our website, our services, and your data, but we cannot guarantee that they are completely secure or immune from any attacks or breaches. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized or suspicious activity on your account.

We are not liable for any damages or losses that may result from any incompatibility, malfunction, or error of our website or our services with any internet browser, search engine, internet or telephone operator, server, or device that you use to access our website or our services. You are responsible for ensuring that your internet browser, search engine, internet or telephone operator, server, and device are compatible with our website and our services, and that they are updated and functioning properly.

We reserve the right to modify, suspend, or terminate our website or our services, or any part thereof, at any time, for any reason, without notice or liability to you or to any third party. We also reserve the right to modify this legal disclaimer at any time, by posting the updated version on our website. You are responsible for reviewing this legal disclaimer periodically and for complying with its terms and conditions.

If you have any questions, comments, or complaints about our website, our services, or this legal disclaimer, please contact us at contact@theworldkeys.com.

Complaints

If you have any concerns or complaints about how we handle your data, please contact us first and we will do our best to resolve them. You also have the right to lodge a complaint with the competent supervisory authority in your country, which is the Commission Nationale de l’Informatique et des Libertés (CNIL) in France. 

How We Update This Privacy Policy

We may update this privacy policy from time to time, to reflect changes in our data processing practices, the Services, or the applicable law.

We will notify you of any material changes by posting the updated version on our website or app, or by sending you an email or other notification, before the changes take effect.

We encourage you to review this privacy policy regularly to stay informed about how we collect, use, share, and protect your information. Your continued use of the Services after the updated privacy policy becomes effective constitutes your acceptance of the updated version.