Terms of use

Terms and Conditions

Welcome to The World Keys, a platform that connects restaurants around the world with customers who want to make reservations through us. These terms and conditions (“Terms”) govern your access and use of our website, mobile application, and any other services we provide (collectively, the “Services”). By using the Services, you agree to be bound by these Terms and our Privacy Policy, which explains how we collect, use, and protect your personal information.

How the Services Work

Only hospitality professionals are eligible to purchase subscriptions. For customers who make reservations, our services are free of charge.

Our services enable you to browse, discover, and book establishments in various locations worldwide. We offer two types of subscriptions exclusively for professionals:

Our Plans: Discovery & Essential.

Depending on the subscription you choose, you can enjoy different features and services, including: Discovery and Essential.

Depending on the subscription you choose, you can benefit from different features and services, such as:

MANAGEMENT

• Optimization of reservation management
• Ability to approve, reject, or modify a reservation by suggesting new time slots
• Complete history of reservations and customer information
• Enhancement of transparency and proactive agenda management
• Optimized (SEO) modification of logo, images, description, and practical information
• Unification of linked establishment accounts

PERSONALIZATION

• Complete customization of the professional page
• Automatic sending of notifications reminding the date and time of the reservation
• Cancellation or modification options
• Implementation of a deposit system to secure the reservation

ANTI-NO SHOW

• Proactive prevention to minimize absences
• Additional guarantee, reinforcing the reliability of the process

POSITIONING

• Strategic highlighting on our platform
• Placement at the top of the lists (search bar, home page, city…)
• Strategic placement (“recommended for you”, “heart stroke”…)

You can find more details about our subscriptions and their prices on our website or app. The prices are exclusive of taxes, which will be added at the checkout.

How to Use the Services

To use the Services, you need to create an account with us and provide some information about yourself and your restaurant, such as your name, email address, phone number, location, cuisine, and availability. You are responsible for keeping your account information accurate, complete, and up to date. You are also responsible for maintaining the security and confidentiality of your account and password. You agree not to share your account or password with anyone else, or to use someone else’s account without their permission. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

By creating an account with us, you grant us a non-exclusive, worldwide, royalty-free, and sublicensable license to use, reproduce, modify, distribute, and display any content, information, or materials that you upload, post, or otherwise provide to us through the Services, such as your logo, images, description, and menu (“User Content”). You represent and warrant that you have the right and authority to grant us this license and that your User Content does not infringe or violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights. You also agree that your User Content is accurate, truthful, and not misleading, defamatory, obscene, or otherwise objectionable.

We reserve the right to review, remove, or modify any User Content at our sole discretion, without prior notice or liability, for any reason or no reason, including if we believe that your User Content violates these Terms, our policies, or any applicable law.

How to Make and Manage Reservations

When you use the Services, you can receive reservation requests from customers who want to dine at your restaurant. You can accept, reject, or modify these requests according to your availability and preferences. You can also suggest alternative time slots to the customers if the requested ones are not available. You agree to respond to reservation requests in a timely and professional manner, and to honor the reservations that you accept. You also agree to update your availability and capacity on the Services regularly, and to inform us of any changes or cancellations as soon as possible.

When you accept a reservation, you enter into a direct contractual relationship with the customer, and you are solely responsible for providing the service and fulfilling the reservation. We are not a party to this contract, and we are not liable for any issues, disputes, or claims that may arise between you and the customer in relation to the reservation. You agree to comply with all applicable laws and regulations when providing your service, and to respect the rights and expectations of the customers. You also agree to follow our anti-no-show policy, which aims to prevent and minimize the occurrence of customers not showing up for their reservations.

We may charge you a commission or a fee for each reservation that you accept through the Services, depending on your subscription plan. The commission or fee will be calculated and deducted from the deposit that the customer pays to secure the reservation. The deposit will be transferred to your bank account within a reasonable time after the reservation date, minus our commission or fee and any applicable taxes. You agree to provide us with your valid bank account details and to authorize us to process the payments on your behalf. You also agree to pay any taxes that may apply to your transactions, and to issue any invoices or receipts that may be required by law.

How to Contact Us and Receive Support

If you have any questions, feedback, or complaints about the Services, you can contact us by email at support@theworldkeys.com or by mail at The World Keys SAS, 66, av des Champs-Élysées, 75008 Paris, France. We will do our best to respond to you as soon as possible and to resolve any issues that you may have.

We may also contact you by email, phone, or other means to provide you with information, updates, or notifications about the Services, your account, or your reservations. You agree to receive such communications from us, and to keep your contact details updated on your account. You can opt out of receiving some of these communications by following the instructions in the messages or by contacting us.

How to Close or Suspend Your Account

You can close or suspend your account at any time by contacting us or by using the features available on the Services. If you terminate or suspend your account, you will lose access to the Services and any User Content that you have provided to us. You will also have to honor any reservations that you have accepted before the termination or suspension, unless you cancel them in accordance with these Terms and our policies. We will not refund any fees or charges that you have paid or owe us prior to the termination or suspension.

We may also terminate or suspend your account, or limit or restrict your access to the Services, at any time, without prior notice or liability, for any reason or no reason, including if we believe that you have violated these Terms, our policies, or any applicable law. If we terminate or suspend your account, we may delete or disable any User Content that you have provided to us, and we may cancel any reservations that you have accepted or made through the Services. We will not refund any fees or charges that you have paid or owe us prior to the termination or suspension.

How to Disclaim and Limit Our Liability

The Services are provided “as is” and “as available”, without any warranties or guarantees of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties and guarantees, including those of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant or guarantee that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant or guarantee the quality, reliability, or suitability of any restaurants, services, or reservations that are offered or made through the Services. You use the Services at your own risk and discretion, and you are solely responsible for any damages or losses that may result from your use of the Services.

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or losses that may arise from or in connection with your use of or inability to use the Services, or your interaction with any restaurants, customers, or third parties through the Services, even if we have been advised of the possibility of such damages or losses. In no event will our total liability to you for any damages or losses exceed the amount of fees or charges that you have paid us in the 12 months preceding the event giving rise to the liability, or 100 euros, whichever is lower. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so some of the above exclusions or limitations may not apply to you.

Legal Disclaimer

The World Keys SAS and theworldkeys.com (hereinafter referred to as “we”, “us”, “our”, or “the company”) provide online reservation services for restaurants and customers (hereinafter referred to as “the services”). By using our website, mobile application, or any other platform we provide (hereinafter referred to as “the website”), you (hereinafter referred to as “you”, “your”, or “the user”) agree to be bound by this legal disclaimer and our terms and conditions, privacy policy, and cookie policy.

We make every effort to ensure that the information and content on our website is accurate, complete, and up-to-date. However, we do not guarantee, represent, or warrant the quality, reliability, suitability, or availability of the information and content on our website, or the services provided by us or by any third party we work with, such as hosting providers, payment processors, marketing agencies, or customer support agents. We are not responsible for any errors, omissions, inaccuracies, interruptions, delays, or failures that may occur on our website or in the provision of our services, whether caused by us, by any third party, or by any other factor beyond our reasonable control.

We are not liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages or losses that may arise from your use of or inability to use our website or our services, or from any action or decision taken by you as a result of using our website or our services, including but not limited to loss of profits, loss of data, loss of goodwill, loss of reputation, or loss of business opportunities. This limitation of liability applies to the fullest extent permitted by law, regardless of the legal theory or the basis of the claim, and even if we have been advised of the possibility of such damages or losses.

We are not liable for any damages or losses that may result from any unauthorized access, use, alteration, or destruction of our website, our services, or your data, by any third party, such as hackers, cybercriminals, or other malicious actors. We take reasonable measures to protect the security and integrity of our website, our services, and your data, but we cannot guarantee that they are completely secure or immune from any attacks or breaches. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized or suspicious activity on your account.

We are not liable for any damages or losses that may result from any incompatibility, malfunction, or error of our website or our services with any internet browser, search engine, internet or telephone operator, server, or device that you use to access our website or our services. You are responsible for ensuring that your internet browser, search engine, internet or telephone operator, server, and device are compatible with our website and our services, and that they are updated and functioning properly.

We reserve the right to modify, suspend, or terminate our website or our services, or any part thereof, at any time, for any reason, without notice or liability to you or to any third party. We also reserve the right to modify this legal disclaimer at any time, by posting the updated version on our website. You are responsible for reviewing this legal disclaimer periodically and for complying with its terms and conditions.

If you have any questions, comments, or complaints about our website, our services, or this legal disclaimer, please contact us at contact@theworldkeys.com.

How to Indemnify Us

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that may arise from or in connection with your use of or inability to use the Services, your violation of these Terms, our policies, or any applicable law, your User Content, or your interaction with any restaurants, customers, or third parties through the Services. We reserve the right to assume the exclusive defense and control of any matter

Terms of Use for The World Keys SAS

Limitation of Liability

The World Keys SAS operates as an online reservations platform, facilitating connections between individuals and establishments. While we strive to provide a seamless and secure experience, it is crucial to understand the limitations of our liability in certain circumstances.

Reservation-Related Incidents:
The World Keys SAS shall not be held legally or criminally responsible for any incidents, accidents, or unfortunate events that may occur during or as a result of reservations made through our platform. This includes but is not limited to occurrences during the journey to or from the establishment, or within the premises of the establishments referred through our site.

Scope of Limitation:
This limitation of liability extends to personal and professional accidents, injuries, damages, or losses incurred by individuals, whether customers or establishments, as a consequence of their engagement with The World Keys SAS. This encompasses accidents or incidents arising from transportation, within the establishments, or involving individuals brought into contact through our services.

User Acknowledgment:
By utilizing The World Keys SAS services, users explicitly acknowledge and accept the inherent risks associated with reservations made through the platform. This acknowledgment includes understanding the potential variations in the quality of services provided by establishments, unforeseen circumstances, and changes in availability.

Establishment-Client Interaction:
The World Keys SAS disclaims any responsibility for the behavior of customers referred through our platform. If customers exhibit inappropriate or unlawful behavior at establishments to which they were directed through our services, The World Keys SAS disclaims any liability in connection with such behavior. Establishments are encouraged to address such matters directly with the customers involved.

Reservation Acceptance Disclaimer:
In the event that an establishment, for any reason, does not accept reservations made through The World Keys SAS, or is unable to honor such reservations due to closure or unforeseen circumstances, the responsibility lies solely with the respective establishments. The World Keys SAS assumes no liability for any financial losses, damages, or inconveniences incurred by users as a result of such occurrences.

No-Show Disclaimer:
The World Keys bears no responsibility for customers who make reservations through our platform but do not attend the scheduled reservations. Any disputes or issues arising from a customer’s failure to attend a reservation must be resolved directly between the establishment and the customer.

Comprehensive Understanding:
This legal notice is intended to provide users and establishments with a comprehensive understanding of the limitations of liability associated with The World Keys SAS. Users are encouraged to review and comprehend these terms thoroughly.

By engaging with The World Keys SAS, users and establishments acknowledge the terms outlined in this notice and agree to hold The World Keys SAS harmless in cases falling within the scope of this limitation of liability. If you have any questions or concerns regarding these terms, please contact us at support@theworldkeys.com.

These terms of use (“Terms”) govern the use of services offered by The World Keys SAS (“The World Keys” or “we”) through the website theworldkeys.com (“the Site”).

Acceptance of Terms

By using the Site and subscribing to our services, you unequivocally agree to these Terms in their entirety. If you do not agree to these Terms, please refrain from using our Site and services.

Description of Services

The World Keys offers subscriptions to restaurateurs, including “Discovery & Essential” subscriptions and services such as “Management,” “Customization,” “Anti-No Show,” and “Positioning.” Details of these subscriptions are provided on our Site.

Subscriptions and Payment

Only individuals affiliated with the establishment, authorized by the restaurant owner, are eligible to subscribe to our services by following the payment procedures outlined on the Site. Payments are securely processed through Stripe. Subscriptions may be monthly or annual, and payment is due in advance. Refunds will not be issued unless expressly stated otherwise in these Terms.

It is imperative that the subscribing individual be duly authorized by the restaurant owner, and we will conduct thorough verifications to ensure compliance. This safeguards us legally and mitigates any potential errors or misuse in the subscription process.

User Obligations

By using our platform, you agree to provide accurate and up-to-date information. We reserve the right to suspend accounts for the provision of inaccurate information. Restaurateurs commit to actively managing their reservations and accepting our clients in accordance with our services.

Liability

The World Keys cannot be held liable for incidents, accidents, or unfortunate events occurring during or as a result of reservations made through our platform. Restaurateurs agree to release The World Keys from any liability regarding the behavior of our clients and any events related to their establishments.

Data Protection

The collection, use, and protection of data are governed by our privacy policy, available on the Site.

Modification of Terms

We reserve the right to modify these Terms at any time. Users will be notified of changes through notifications on the Site. Continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Contact

For any questions or concerns regarding these Terms, please contact us at: support@theworldkeys.com.